US East Coast (Remote)
Full Time | Permanent
I’m partnering with a well-established SaaS organisation in the automotive solutions space that provides workflow, management, and operations software to businesses across North America. As they continue to scale, they’re looking for a Customer Success Manager to support a growing customer base and help ensure clients see consistent value from their platform.
This is an excellent opportunity for a relationship-driven professional who enjoys problem-solving, guiding customers through best practices, and working cross-functionally with product and support teams.
The Opportunity
You’ll manage a portfolio of long-term customers, helping them maximise adoption, streamline daily operations, and gain the most value from the company’s software suite. The role requires strong communication, a consultative mindset, and the ability to navigate customer needs ranging from onboarding through renewal.
You’ll act as the voice of the customer internally, partnering with product, support, onboarding, and technical teams to influence improvements and maintain a high level of service.
What You’ll Do
- Own relationships with a portfolio of SMB and mid-market customers across the automotive services sector.
- Guide customers through onboarding, configuration, best-practice use, and ongoing optimisation.
- Serve as a primary point of contact, managing queries, coordinating internal teams, and ensuring timely resolution of issues.
- Monitor customer health, identify risks, and create action plans for retention and growth.
- Conduct regular business reviews to track value, identify opportunities, and support customers’ long-term goals.
- Collaborate with product teams by sharing customer feedback, feature requests, and workflow challenges.
- Support renewal processes and help drive adoption of new features or complementary modules.
- Maintain clear, organised documentation and customer activity records.
You’ll Succeed With
- 3+ years of Customer Success, Account Management, or related client-facing experience in SaaS.
- Experience supporting customers using operational, workflow, or management software (automotive or field-services experience a plus but not required).
- Strong relationship-building skills with the ability to work across a wide range of customer personas.
- Excellent communication—comfortable leading calls, training sessions, and solution discussions.
- Skilled at managing competing priorities, solving problems independently, and navigating technical conversations.
- Experience with CRM tools, ticketing systems, customer-health trackers, and success platforms.
- A proactive, detail-oriented mindset with ownership of customer outcomes.
- Ability to work remotely and collaborate across distributed teams on US East Coast hours.
Benefits & Opportunities
- Competitive salary and performance-based bonus
- Comprehensive health, dental and vision coverage
- 401(k) with employer contribution
- Remote-first work environment
- Generous PTO and paid holidays
- Ongoing learning & development support
- Strong internal progression opportunities as the company continues to scale